Returns & Exchanges
At Tack Shack Of Ocala, we want you and your horse to be completely satisfied with your purchase. If your gear doesn't fit or meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Verify Eligibility
Ensure your items are in new, unused condition with all original tags and packaging intact to qualify for a full refund.
Request a Return
Contact our customer service team via email or phone to obtain a Return Authorization number and a pre-paid shipping label.
Pack and Ship
Securely package your items, include a copy of your packing slip, and drop the parcel off at any authorized shipping carrier location.
Receive Refund
Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing