Frequently Asked Questions
Everything you need to know about your equestrian and fashion needs.
How long will it take for my order to ship?
Most in-stock orders are processed within 1-2 business days. Custom leatherwork or personalized items may require additional processing time as specified on the product page.
What is your return policy for apparel and tack?
We accept returns on new, unused items with original tags attached within 30 days of purchase. Please note that used horse bits and custom-made items are final sale for safety and hygiene reasons.
Do you offer international shipping?
Yes, we ship our equestrian gear and fashion worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location and package weight.
How do I ensure I am ordering the correct size for riding boots?
We provide a detailed size chart on every product page. We recommend measuring your calf width and height while wearing your usual riding breeches for the most accurate fit.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly. If you need to make a change, please contact our customer service team within 1 hour of placement, and we will do our best to accommodate your request.
What payment methods do you accept?
Tack Shack of Ocala accepts all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay.